Monday's Musings: The Chief Digital Officer In The Age Of Digital Business
Market Leaders and Fast Followers Prepare for Digital Business In 2014
Conversations at Constellation's Connected Enterprise last week validate a larger trend in the market place. The audience of 220+ early adopters with 75% representing line of business and 25% in IT highlighted the convergence of the five forces of consumerization described in 2009 and 2010. This convergence of these five pillars of digital business now form the foundation of all future digital business strategy and drive customer experience, matrix commerce, future of work, data to decisions, consumerization of technology, and digital marketing (see Figure 1.). In fact, market leaders and fast followers have embraced this strategic direction in their 2014 planning.
Figure 1. Convergence Of The Five Pillars Drive Digital Business Strategy
Emerging Trends In 2014 Digital Business Strategy Reflect The Shift To Digital Business
As Constellation works with leaders to define their 2014 business strategies, digital transformation plays a key role. Many organizations will:
- Recognize that they no longer sell products and services, as buyers seek experiences and outcomes.
- Democratize the data to decisions pathway to enable innovation.
- Realize that B2B and B2C are dead. It’s a P2P and M2M world.
- Focus on context as right time relevancy beats real time information overload.
- Shift from engagement to personalization at scale.
(A full update will be posted in Harvard Business Review soon)
The Bottom Line: Organizations Can Expect The Rise Of Chief Digital Officers
The emergence of the chief digital officer is an essential role for the age of digital business. Though the current debate often centers around CIO vs CMO, a pathway forward will involve a multidisciplinary approach. Chief digital officers must understand:
- how to transform analog businesses into the five pillars of digital convergence.
- how to manage a world of trust and radical transparency
- how to develop an authentic business brand
- how to disrupt business models with digital technologies
While Constellation sees many media, entertainment, and technology organizations rapidly moving to a CDO role, other industries will eventually embrace a centralized champion that ensures the digital business principles and policies are in concert with an organization's overall strategy. The rise of the chief digital officer is here. Constellation expects those organizations that embrace this approach will differentiate themselves with higher margins, greater market share, and increased scale.
Are you ready to incorporate digital business transformation in your organization's strategy? Are you embarking on a digital business transformation? Let us know how it’s going! Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) com.
Please let us know if you need help with your Augmented Reality, Customer Centricity, and Digital Business transformation efforts. Here’s how we can assist:
- Assessing customer centricty readiness
- Developing your digital business strategy
- Vendor selection
- Implementation partner selection
- Connecting with other pioneers
- Sharing best practices
- Designing a next gen apps strategy
- Providing contract negotiations and software licensing support
- Demystifying software licensing
- Slide Share: The CMO vs CIO - Pathways To Collaboration
- Event Report: Seven Trends From This Year’s Human Resources Technology Conference 2013 (#HRTechConf)
- Event Report: Metaio’s #InsideAR Conference Hails The Future Of An Always On, Always Augmented Reality
- Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity
- Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business
- News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market
- News Analysis: Oracle’s Cloud Strategy – Revisionist History or Cloud Genius?
- News Analysis: The Vibe On Informatica’s Virtual Data Machine
- Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis
- Research Summary: Constellation Cosmos – Cloud Bill of Rights for SaaS Apps, Actian and Netsuite Achieve Epic Status
- Executive Profiles: Kirill Tatarinov, President Microsoft Business Solutions
- Event Report: Microsoft Dynamics Convegence 2013 (#conv13)
- Event Report: Customers Very Happy At Ultimate Connections 2013 (#ulticonnect)
- Event Report: Informatica Analyst Day Reveals A Growth Strategy
- Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer
- News Analysis: Adobe Behances The Creative Class With $150M Community Acquisition
- Market Maker 1:1: Steve Miranda, Oracle Fusion Applications Update – The Inside Story
- Monday’s Musings: Understand The Four Organizational Personas Of Disruptive Tech Adoption
- Event Report: IFS World Conference 2012 – Innovations Abound Beyond ERP (#IFSWoCo2012)
- News Analysis: SnapLogic Snaps Up $20M In Series C Funding For Cloud Integration
- Event Report: The Day 0 & Day 1 Tweet Stream From #OOW12
- Event Report: The Tweet Stream From #DF12
- Event Report: Dreamforce X (#DF12) Emerges As The South By Southwest (#SXSW) For The Enterprise
- News Analysis: Epicor Acquires Solarsoft, Moves Closer To $1B in Annual Revenues
- Monday’s Musings: The New Engagement Platform Drives The Shift From Transactions
- News Analysis: KANA Enters MidMarket With Trinicom Acquisition
- Best Practices: From First To Worst – Continental In A Post United World, Lessons In Next Gen Customer Experience
- Monday’s Musings: Seven Basic Privacy Rights Users Should Demand For Social Business
- Monday’s Musings: Balancing The Six S’s In Consumerization Of IT
- Monday’s Musings: A Working Vendor Landscape For Social Business
- Product Review: Google+, Consumerization of IT, and Crossing The Chasm For Enterprise Social Business
- Monday’s Musings: Using MDM To Build A Complete Customer View In A Social Era
- Monday’s Musings: Mastering When and How High End Brands Should Use Daily Deal Sites Such As Groupon
- Best Practices: Applying Social Business Challenges To Social Business Maturity Models
- Research Summary: Software Insider’s Top 25 Posts For 2010
- Best Practices: Five Simple Rules For Social Business
- Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation
- Research Report: Next Gen B2B and B2C E-Commerce Priorities Reflect Macro Level Trends
- Tuesday’s Tip: Applying The Five Stages Of Adoption Towards SCRM Projects
- Monday’s Musings: Avoiding Failure In Social CRM Projects Requires Ecosystem Coordination
- Research Report: The 18 Use Cases of Social CRM – The New Rules of Relationship Management
- Monday’s Musings: Why Every Social CRM Initiative Needs An MDM Backbone
- Monday’s Musings: 10 Essential Elements For Social Enterprise Apps
Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .
Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, stay tuned for the full client list on the Constellation Research website.
* Not responsible for any factual errors or omissions. However, happy to correct any errors upon email receipt.
Copyright © 2001 – 2013 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Customer Experience!