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Monday's Musings: Is ChatGPT Hype or The Future Of CX?

ChatGPT or Generative AI Is This Year’s POC And Shiny Object While generative AI has been around for some time, ChatGPT has captured the hearts and minds of the general population in highlighting tangible possibilities of what AI can accomplish both in the consumer and enterprise world. In fact,
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News Analysis: Vertical Solutions Extends Customer Experience And Field Service Footprint With Three Partnerships

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News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

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News Analysis: IFS Acquires Metrix To Boost Mobility And Service Management

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News Analysis: Lithium Technologies Adds $53M in Financing

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Research Summary: Introducing The 43 Use Cases For Social Business (Social Enterprise)

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Research Report: The 18 Use Cases of Social CRM - The New Rules of Relationship Management

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