continuous customer management

Tue, 09/22/2015 - 02:23

Tuesday's Tip: IOT and The Death Of OmniChannel Non-sense In Customer Experience

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Sun, 08/30/2009 - 19:18

Monday's Musings: Why Every Social CRM Initiative Needs An MDM Backbone

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About R "Ray" Wang

R "Ray" Wang is the founder of Silicon Valley based Constellation Research Inc.  His recent book about digital giants and the future of business titled, Everybody Wants to Rule The World was released July 2021 and is the next big idea that expands on his 2015 ground-breaking best-selling book on digital transformation, Disrupting Digital Business.  Ray loves great food, travel, music and conversation. Catch (MyPOV) on Twitter.

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