Speaking Engagement: Forrester Teleconference - Achieving A Perfect Order To Combat The Evil Forces Of A Recession

Thursday, February 19, 2009, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 UK time)

Presented By:

R R "Ray" Wang
Vice President, Principal Analyst
Forrester Research, Inc.

Cost:  Please check the registration page Register

Who should attend: Business Process & Applications professionals, CIO's, Application Delivery and Program Management Professionals.
Declining sales, shrinking operating margins, and labor force reductions, drive Business Process & Applications professionals to streamline core business processes such as opportunity to cash. Efficient and effective delivery of orders that consistently meet a stakeholder's (e.g., customer, supplier, partner, and employee) expectation is known as a "perfect order." Because the delivery of a perfect order is complex, many organizations rely on software solutions to automate, simplify, and integrate. So how does a BPA pro know what the key steps to supporting a perfect order are? What technology is required to deliver on all the steps of a perfect order? How well does the organization support the people, process, and technology requirements for a perfect order? To help BPA professionals answer those questions, Forrester has developed a checklist of the 20 best steps required to support a perfect order and to enable BPA pros to score themselves on their ability to achieve the delivery of a perfect order.

  • Understand the business imperative to achieve a perfect order in this economy.
  • Learn the 20 best practices of the perfect order.
  • Measure outcomes with a perfect order index.

Vendors mentioned: Amdocs, Epicor Software, GSI Commerce, Infor, Infosys, Manhattan Associates, Microsoft, Oracle, SAP, and Sterling Commerce
Related Research:

The Forrester Wave™: Order Management Hubs, Q4 2008

by R "Ray" Wang, November 14, 2008

Technical requirements:
An Internet connection with a browser is required for the visual presentation. For the audio component, a separate phone line is required.
You will receive dialing and WebEx instructions via email prior to the Event.
If you have any problems accessing the teleconference presentation, please call the Client Resource Center at +1 866.FORRESTER (367.7378) or +1 617.613.5730 and identify yourself as a teleconference attendee.