Michael is a Software-as-a-Service (SaaS) architect and cloud computing strategist, currently CTO of Delivered Innovation, a company that specializes in the design and development of SaaS applications on the Force.com platform from salesforce.com. An early adopter of Platform-as-a-Service (PaaS) technology, Delivered Innovation was a charter Coghead partner, and has been assisting customers with the migration of SaaS applications to Force.com following the announced termination of the Coghead service. Prior to founding Delivered Innovation, Michael was President of The Mikan Group, working with midsize and Fortune 1000 organizations to adopt next generation IT service delivery models and optimize business processes using service-oriented design principles and cloud computing technologies such as SaaS. Michael began working with SaaS in 2003, when as a senior IT manager for Siebel Systems he was responsible for leading the design and delivery of the systems management and monitoring architecture for the Siebel CRM OnDemand service launch.

Research Focus Ray serves Business Process & Applications professionals. He analyzes trends in enterprise resource planning (ERP) for the enterprise and midmarket. He also delivers strategic guidance in software licensing and pricing, researches business processes such as the order management cycle and continuous customer management, and assesses functional areas such as customer data integration and the impact of service-oriented architecture (SOA) on packaged applications. With this understanding of the overall ecosystem of solutions, technology, and system integrators, Ray provides strategy and guidance for many clients navigating through the vendor selection process. In 2008 Ray was recognized by the Institute Of Industry Analyst Relations (IIAR) as Analyst of the Year. Previous Work Experience Ray brings enterprise software experience honed from more than a decade of product management, management consulting, and marketing roles. Prior to joining Forrester, he headed up the customer relationship management (CRM) analyst relations program for PeopleSoft. At Oracle, Ray served senior product management roles for both the ERP and CRM product lines. And while at Personify, he was the marketing chief for a Web analytics startup valued at $500 million. Before working for packaged application vendors, Ray developed his management consulting and strategy experience at Capgemini, Ernst & Young, Deloitte Consulting, Detroit Medical Center, and the Johns Hopkins Hospital. He specialized in SAP implementations, general strategy, program management, change management, mergers and acquisitions, and healthcare operations. Education Ray graduated from the Johns Hopkins University with a B.A. in natural sciences and public health. His graduate training includes a master's degree from the Johns Hopkins University in health policy and management and health finance and management. He is also certified in SAP FI/CO modules, facilitation, and program management office.