Research Report: Customer Bill of Rights - Software-as-a Service

Connect.  Collaborate.  Innovate.
Welcome to the first of many Altimeter Group research reports.  Before you dive deep into the Customer Bill of Rights: Software-as-a-Service report, we wanted to share with you a bit about the research process and how we work within the community.

  • Connect.  We strive to bring new people together and share our knowledge.  Knowledge has no value unless others can put it to use.
  • Collaborate.  We believe in open collaboration with the market and ecosystem of thought leaders, influencers, solution providers, and implementation experts.  In collaboration do we foster new relationships and opportunities to solve client problems.
  • Innovate.  We are thinking about what's next.  SaaS deployments and web-based solutions represent the future and we'll be looking for the next set of innovations.

Customer Bill of Rights - Software-as-a Service
Enjoy this report. It's been placed in Scribd for shared use.
AG Customer Bill of Rights - SaaS - Live

Use. Share. Remix.
Creative Commons License
Customer Bill of Rights: Software as a Service by R "Ray" Wang is licensed under a Creative Commons Attribution-Share Alike 3.0 United States License.
Based on a work at
Permissions beyond the scope of this license may be available at
Continue The Discussion On Linked IN
We've crepic_logo_119x32ated a group that you can join now that will carry the conversation further.  Sign up now and stay tuned for when the report goes out.  Look for more Bill of Rights to come. Customer Bill of Rights
Your POV.
Want to be part of the collaborative research process?  Got ideas for topics that should be reports?  Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org.

Copyright © 2009 R Wang. All rights reserved.