In The News

MyPOV™

Here's where you'll find the latest point of view and insight from media interviews and videos.

March 11, 2010 CRM Magazine/Jessica Sebor

The 2010 CRM Service Awards: Service Leaders â Contact Center Search

March 10, 2010 ITWorld Canada/Kathleen Lau

Social CRM's 18 Use Cases: Altimeter

March 10, 2010 CRM Magazine/Jessica Tsai

Who Analyzes the Analysts?

March 9, 2010 CIO Magazine/Thomas Wailgum

ERP Software Support Is Suddenly a Sexy Topic

March 8, 2010 PGreenblog/Paul Greenberg/

Aggregating Some Random Pieces: The Social CRM âIndustry'

March 8, 2010 ZDNet Irregular Enterprise/Dennis Howlett

Testing the new rules of relationship management

March 6, 2010 Managing Automation/Chris Chiappinelli

The MDM Supplier Market Gets a Bit Smaller

March 6, 2010 Managing Automation/Stephanie Niel

Plex, IQMS, Apriso, Buck Downturn With Sales Gains

March 6, 2010 2020Social/Gaurav Mishra

What are the Biggest Social CRM (SCRM) Use Cases and Opportunitites

March 6, 2010 Digital Ingredients/Stefano Maggi/

Objectives and Social CRM

March 5, 2010 Customer Think/Effective CRM/Mike Boysen

The Social Media Plug-In To Make Businesses Customer Centric

March 5, 2010 Computerweekly/Cliff Saran

RightNow Rewrites SaaS Contract Rules

March 5, 2010 Cloud Avenue/Jacob Morgan

Report on 18 Use Cases for Social CRM

March 5, 2010 WSJ All Things Digital/Brian Solis

Customers Inspire The Socialization of CRM

March 5, 2010 WebMetricsGuru/Marshall Sponder

22K and Altimeter Group's Social CRM Paper Plus a Gap

March 5, 2010 WebAnalytics Demystified/John Lovett

Social CRM = Transformation

March 5, 2010 Business Two Zero/David Terrar

Social CRM/The New Rules

March 5, 2010 NewComBiz/Tac Anderson

Social CRM is the First Step To Social Business And World Domination