seamless customer experience

Fri, 03/05/2010 - 01:00

Research Report: The 18 Use Cases of Social CRM - The New Rules of Relationship Management

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About R "Ray" Wang

R "Ray" Wang is the founder of Silicon Valley based Constellation Research Inc.  His recent book about digital giants and the future of business titled, Everybody Wants to Rule The World was released July 2021 and is the next big idea that expands on his 2015 ground-breaking best-selling book on digital transformation, Disrupting Digital Business.  Ray loves great food, travel, music and conversation. Catch (MyPOV) on Twitter.

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